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Ordering Process

   
 
 


*CPW's Wood Arbors are normally scheduled 2-3 weeks out

Step 1:

  

--Select your Arbor style from the gallery.

Step 2:

  


--Check your dimensions.  The desired width between posts and, when applicable, the depth dimensions for 4-post Arbors. (Because this product is designed as an extension, CPW does not provide posts) 

Step 3:

  


--Confirm your cost in the table.
--Shipping cost to all 50 states is quoted by contacting CPW. It's not too painfull; CPW ernjoys a whopping discount with UPS Freight.

Step 4:

  


--You are welcome to contact CPW at this juncture by email or phone to corroborate your costs and resolve any outstanding design questions and concerns.

Step 5:

  


The Payment Center is linked at the top of every page on the web site. This is simply a convenience to placing your order but if you would prefer to do this by phone, that is fine.  In the Payment Center, enter your billing and shipping information and your costs that have been calculated by you or provided by CPW.  If for some reason there is a slight discrepancy in this figure, CPW will contact you prior to processing an advance of 50% of the total cost. 
* If you prefer to pay by check, or money order, your payment can be sent to the address appearing at the bottom of this page.

Step 6:

  


--Usually within 3 business days, you will receive an email with a link and log-in to a site set up where you will be asked to review and approve not only your statement, but your drawings.  With your approval, by following the provided email link, your project is officially scheduled.  If there are any revisions to be made, contact CPW to discuss the changes--prior to approval.  On this site page you will also find links to an Installation Guide; a guide to Finishes; as well as a number of other useful links that may be of interest and help facilitate your project.

Step 7:

 

  


--Upon completion, photos are posted on the same site address as your drawings and the final payment is processed.  CPW will send another email linking you again to the same site address and log-in. Prior to shipping, delivery, or pick-up, CPW will contact you by email or phone.
 

Step 8:

  


--As a simple courtesy, we ask only that you find a little time to take a few photos of your installed Arbor and send it to us as Hi Resolution images attached to an email.  If possible, something of the Arbor and perhaps a wider frame to include the surrounding aesthetics. If the photo appears on the site, there will be no mention of names or addresses (Your address is basically notunavailable to anyone)  If the photo is scheduled for a print magazine, we will contact you for authorization and photo credits.
   

   


*  If you would like to discuss your installation procedures or have your installer do so, you are welcome to contact CPW.  There is a pdf Installation Guide that walks through the process step-by-step in an easy-to-understand language written specifically for the layman. 

*

    

Cancellations: Because CPW products are custom made, with advance payments issued to the shop and timetables arranged for scheduled work, a 25% fee is withheld for cancellations, or requests for a refund of the advance payment prior to approval of drawings. There are no refunds once the drawings have been approved. 

 

Phone:
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7 0 7 - 8 2 3 - 3 7 1 1 (PST)
Fax:
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Email:
sales@prowellwoodworks.com
Support requests such as installation, finishing, and repairs, from 8 am to 5 pm (Pacific Time):
support@prowellwoodworks.com
For direct contact with Charles
cprowell@prowellwoodworks.com
Mail:
CPW
PO Box 785
Sebastopol, CA 95473
(Sonoma County)




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1 . 7 0 7 . 8 6 1 . 3 4 0 9 (FAX)

 

SHIPPING TO ALL 50 STATES
©1996-2011 Charles Prowell.
The CPW Web Site was launched in 1996.
Products appearing on this site are the sole design rights of   Charles & Ben Prowell.

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