FAQ


Production Facilities
Oregon
California
Illinois
N. Carolina
Knowing in advance his weakness for social manners,
we have gone to polite extremes in securing the presence of Mr. Know-It-All Himself.
Addressing your concerns.
1.  Where are you located?
2.  Who does the work?
3.  Are CPW products American made?
4.  What forms of payment do you accept?
5.  Will you design something just for us?
6.  Do the Custom designs cost more?
7.  Will your work increase our equity?
8.  Are you open to the public, or trade only?
9.  Can we visit your showrooms?
1.  How much does it cost?
2.  Do the gates include posts?
3.  Will the gates ever sag?
4.  Does CPW provide installation?
5.  Can we pick up the gate ourselves?
6.  How does the gate arrive?
7.  Should we hire an architect or contractor? 
Or should we contact you ourselves?

8.  Do you discount to the trade?
9.  Do we need to stain or seal the gate?
1.  How do we calculate how many panels we need?
2.  Can the panel designs be modified?
3.  What is the maximum length of each panel?
4.  Do you have any privacy fences?
5.  How do I set my posts?
6.  Do you provide posts and caps?
7.  Do we need to stain or seal the panels?
8.  How are your fence panels constructed?
9.  How are the panels installed?
 
 
 
 
1. Do we need a steel frame for our drive gates?
2.  Do we need an automation contractor?
3.  Should we use wood posts, steel posts, or columns?
4.  Swing direction--out or in.
5.  How much do they typically weigh?
6.  Why a wood gate instead of wrought iron?
1.  What do the arbor assemblies include?
2.  Do they arrive fully assembled?
3.  Does CPW provide the posts?
1.  Are the columns solar powered?
2.  Do we need an electrician?
3.  How do they fasten to the posts?
4.  Do they arrive fully assembled?
5.  Should we seal or stain the columns?
6.  Can we use timers for the lights?
7.  Can we choose a different plexiglas color?
8.  What are those light holes in the cap?

Furnishings

1.  Why are you scheduled so far out?
2.  We have several retail furnture stores in the northeast and would like to carry an exclusive line of CPW Furnishings.  Will you provide a wholesale cost to us?

The Web Site

1.  Your site is a visual feast.  Who designed it?
2 .  What is it with the comic relief?
3. How do you achieve such high listings?
4.  So what's the secret, Mr. Know-It-All?

 

 



GENERAL QUESTIONS

1.  Where are you located? 
We are currently fabricating and shipping from facilities in Chicago, Portland, Raleigh, NC, and our small flagship shop in Sonoma County, north of San Francisco. The Home office is in Sonoma County, CA.  These locations are not open to general traffic, although patrons do have the option of will-call rather than shipping.  Pick-ups should be scheduled Monday morning through Saturday morning, however.
2.  Who does the work?
Craftsman and artists whose skills are above reproach, all of them trained to the CPW methodology while possessing, in their own rights, the tutelage of various furniture guilds and apprenticeships long ago mastered before arriving with CPW. 
3.  Are CPW products American made?
I have this lineage.  This geneological history so well documented it wears like a pendant aronud the necks of my sisters and I and my sons and nephews and great nephews and great nieces and cousins and aunts and uncles and it's a lineage we've inherited.  Obviously. Drawing to the 1680's maternally and the 1720's paternally as a North Carolina gentry so landed it might be considered a culture within itself.  My aunt and uncle recently donated the family silver--once buried deep, from Sherman's marching army--to a dedicated Silver Heritage museum in Charlotte.  Our illuminous maternal ancester William Tennant founded the new colony's Presbyterian Church and Princeton University, all of it so well documented in the book Light Into Darkness.  We are ministers and farmers, with the farmers wrestling control from the ministers and maintaining control right up until I--the last surviving Prowell male--left our beloved Illinois farm for the ludicrous liberalisms of Northern California.  The legacy of a tuft of rich black earth held in the weathered leathery palm of a Prowell hand ended right then.  The very day I left.  And I've been homesick ever since.  Crying myself to sleep.  Night after night.  Decades. Buckets of tears.  And the worst is how Illinois, the Land of Milk n' Honey, God's Country, Heaven on Earth, how it has gone on to do just fine without me.  Hardly skipped a beat, really.  What a slap.
I forgot the question.  Could you repeat the question?
4.  What forms of payment do you accept?
American Express.  Master Card, Visa, Discover.  And Checks.  No Chilean pesos.  The Chileans once stripped me naked and threw me in a cold empty concrete room below the National Palace for 4 days.  That was Pinochet's boys.  January 1976.  And we dont accept Argentian Pesos either, where I got caught in the Dirty War and lay awake at night in my small room overlooking the Avenida La Libertador, listening to gun battles, to the sound of twin engine props flying not far off the shore dumping bodies into the Atlantic.  And no Salvadorian dollars either, where back in '78, I practically had to wear a bullet-proof vest just to get a little surfing in.  Other than those exceptions, we'll take anyone's money. 
5.  Will you design something just for us?
We are commonly sent jpeg images of properties that can help us to design your work as a compliment to existing architectural details and precedents.  Be forewarned: Debtor's prison is not pretty.  You will come to us, repeatedly, again and again, desperate for more.  We've come to recognize the same symptoms not so disimilar to AA or Gambler's Anonymous.  We will seldom if ever visit you in debtor's prison. 
6.  Do the Custom designs cost more?
In principle, no.  The design work is verbal, or written, as we consider and discuss your specific needs.  Dimensioned drawings are available only with the acceptance of the advance payment.  The ultimate cost may be higher or lower than a similar example on the site, due simply to the complexity or simplicity of the custom design.
7.  Will your work increase our equity?
That depends.  If you are accustomed to shuffling around the house in a JC Penny's housecoat and suddenly, in a fit of weakness you purchase a pair of slippers from Sax, the ensemble will more than likely tip the scales toward eccentricity rather than elevate the appearance of the robe.  If, on the other hand, your robe is from Sax and your slippers from Penny's, CPW slippers will tilt the scales to the completed ensemble, raising your value, your general worth.  When these criteria are met, CPW will in every instance raise the stock of your existence considerably beyond the initial investment.  This plays out on an exponential curve--the better the property, the more substantial the gains in appraisal values. 
8.  Are you open to the public, or trade only?
We are open to the public, accepting inquiries and commissions from individuals, associations, and trade alike. 
9.  Can we visit your showrooms?
Being open to the general public and wanting to meet the general public is like expecting the vaudeville performer to interact with each and every member of the audience.  Now and again, we'll slip you through.  But it's rare. 
 

 

GATES


General information can be found by scrolling through the Gate Price Table

1. How much does it cost?
--Yes, of course, the cost.  The gates are about $1400 each up to 42" width, depending on the design.  Everything is priced off of a Base Cost.  Certain designs will obviously be more or less than others.   
2. Do the gates include posts and post caps.
--No.  The extra crate size and extra shipping cost would have you paying a premium for a post that can be ordered at any lumber yard in the country.  The post caps are linked on the site map and can be ordered directly.  6x6 posts require nominal 5-1/2" sq caps.  4x4 posts require 3-1/2" sq caps. 
3. Will the gates ever sag?
No.  For goodness sakes, if they sagged we would be falling short on the most fundamental criteria.  The pedestrian gates and the drive gates will hold their stature , even if their homeowners, over the years, grow shorter and more vulnerable to the general ravages of passing time.
4. Do you provide installation?
--No.  You'll need to arrange the installation yourself. 
If you are installing your own gate, etc, you will receive an Installation text, as well as email and phone support from CPW.  But remember, what commonly separates an enjoyable installation from a temper tantrum is patience.  Take your time and you'll be rewarded with something you were involved with on a memorable level. 
There are also any number of qualified installers who have become familiar with CPW products over the years in locations scattered all over the country.  We keep a list of these, refered to us both by patrons who were impressed with their work, or by those who contact us directly in an effort to be listed.  The list is sporadic, but if there is someone in your area, we'll let you now and have them contact you, or vise versa.
 5. Can we pick the gate up ourselves to avoid shipping and crating costs?
--Yes.  If you are close to the shop where your work is scheduled, we can arrange for a pick-up.  The fellas will help you load and the social graces of such an encounter would have you thanking them for their efforts and their artistry, and them thanking you for your kind patronage and in this manner we inhabit the hierarchy of a civilization, and not a tribe.
6. How does the gate arrive?
--Your gate will arrive at the foot of your drive in a FedEx Freight truck, packed in a durable, ribbed, skid crate.
Your added charge for residential delivery is included in your overall shipping costs.  Any circumstances that prevent the driver from accessing your property or off-loading your gate are the homeowner's responsibility.  Please be present for the delivery.  If you note any damage to the crate, sign the driver's receipt, but make a note of the damage.  It is not necessary to force the driver to wait while you disassemble the crate to inspect it for damage.  If in fact there is damage to the gate, your claim will show a record of your initial comment on the driver's receipt and CPW will step in.  But relax.  We have had only one gate arrive with damage over the course of 10 years with FedEx  (Although we did have a gate ship from Raleigh to DC once and arrive without the crate.  No one seemed to know, or willing to confess as to just what happened to the crate. 
 7. Should we hire an architect or contractor? 
It depends.  The scope of certain projects are improved with the presence of contractors and architects.  It is commonly, in these cases, the contractor who provides CPW with the necessary dimensions and discussions regarding site issues.  If your architect makes first contact, which is also common, we concern ourself at this juncture primarily with the designs and general needs of the architect's patron before being relegated to the field dimensions and specifics provided by the contractor or carpenter.  But for single gates, it is acceptable and relatively risk free for the homeowner to make initial contact, provide the dimensions, and complete the installation themselves.  The Installation Guide was created with you in mind, and unless you are bent on failure, or are too blind to see the bubble floating between the level lines, the process of installing a CPW gate is straightforward and we're never more than a phone call or email away. 
  8.  Do you discount to the trade?
In certain applications and to certain repeating sources, we offer a meager 10% dicount.  Because we are a build-to-order business of custom products, our discounts are basically relegated to volume orders only. 
 9. Do we need to stain or seal the gate?
Yes.  To stabalize the dimensional swelling and shrinking, it is important to seal your gate. We work in three species, and these are subject to their specific native climates, then subkect to the climate of the shop, and to help the acclimation of your site climate, it does help to seal the wood and make it less vulnerable to the dimensional changes of the first few weeks and months.  Once it adjusts, maintaining the initial seal is purely an aesthetic decision. This is all discussed on the Finishes page, found under tha various Cost Tables or under the Site Map.
Is this really you answering these questions, or one of your staff?
--It is me.  I really have very little with which to occupy myself anymore.  This is one of the areas of the business in which I've been awarded.  Like tossing left-overs to the family pet.
Don't you have any hobbies?  You should write a book about . . . you know, about building the business and all.
--Hobbies:  I've taken up ironing recently and finding some relish in the physical poetry of a good crease.
Regarding the business, well . . .the affection is relegated to what tomorrow offers and not reliving yesterday . . . so a book on building a business is best left to someone who has stopped building their business, hence misses their business, and wants to relive the glory days by immersing themselves in the yesterdays of a life lived.     
So you answer the FAQ's instead. 
--I've developed a keen eye for the very very rare example of literacy in the general public.  I live for these beacons of civility, scouring our email inquiries for the faintest hope of an elevating trend in the general slop that passes for sentences and thoughts.  So for the most part, a staff member reads the week's questions to me aloud and I dictate the answers and more often than not, that job is relegated to one of my great nephews or nieces who break often and frequently from the tedium of reading letters to jump on me as if I were an unbreakble trampoline, or to tie scarlet bows in my unruly hair and in this fashion, entire afternoons can be lost without a trace.
  I can imagine you in an armchair, a shawl draped over your feeble knees, smoking your pipe, an understudied disciple at you side.
-- I believe you're only allowed one question.  It's been like four or five questions already.  You're getting me confused.  This isn't how it works.  It's supposed to work different and now it's not and . . .
  How do you know that?  It could be four different people. 
--I think I have to go home now.
  Jeeze.  How old are you?  Are you like 80 or something?
--I want to go home now. 



FENCE PANELS

General information can be found by scrolling theFence Panel Price Table.
1.  How do we calculate how many panels we need?
--There is an Example Layout guide on the site, linked by scrolling below the Price table.  This serves to explain just exactly how to calculate your costs prior to contacting CPW.  But basically, translate your given fence runs into inches and divide by 70" to get the number of panels required.  Panels are a maximum of 64" width, and yet calculated to equal widths over a given run of fence. 
2.  Can the panel designs be modified?
--Yes.  If you have a defining feature or architectural element worth noting, please send us a jpeg of what might be considered visually upon approaching your fence-line.  We will look to incorporate this into the fence panels and in this manner, your fence will serve to enhance and compliment what exists, rather than upstage it.
3.  What is the maximum length of each panel?
--64".   I told you that already.
4.  Do you have any privacy fences?
--From both a designer's point of view as well as that of social protocols, privacy fences are uneventful and unneighborly.  And yet there are obviously situations that require and request solid panel fences.  The proximation to high-trafficked streets, for one, where you may have an issue regarding the safety of your children, or the sounds levels that prevent normal conversations in your front yard.  We offer one solid panel style, Fence #20 . . . maybe more.  If you prefer such a fence, CPW will make it for you and it will be a work worthy of the kudos and comments of your neighbors that never reach your own ears simply because your neighbors do not have access to you.  You have distanced yourself from them. 
5.  How do I set my posts?
--There is a link on the Fence Cost Page to Post Setting that will illustrate the preferred method for setting your posts, and make the difference between a post that last 30-40 years and a post that begin rotting in 7. 
6.  Do you provide posts and caps?
--Normally, no. The added cost of crating posts and their shipping weight have you paying a premium beyond what is available at your local lumber yard.  because we do not mark up the post cap, we offer direct links to where you can purchase these online at a cost much better than your local outlet.  These are through Island Post Cap, the original developer of the post cap and someone we have been doing business with for 35 years now. 
7.  Do we need to stain or seal the panels?
Yes.  It is essential to seal those panel designs with lower solid plank panels particularly, as the seal stabalizes the dimensional swelling and shrinking as the wood acclimates itself to your local climate over the first few weeks and months. Whether you decide to stain, oil, or paint your panels, however, be aware that there is a maintenance timeline, found on the Finishes page.  If paint is allowed to go too long without maintenance, it will crack and peel, and thus require a fair amount of prep prior to any re-application.  Stains and oils will simply face out gradually, losing their color.  The best and longest-lasting finish is by Sikkens.  A 2-part application with a dozen or so earth tint colors.  For actual color, you will need a pigmented stain, and we suggest Cabot Stains.  For gates that want the weathered look, a simple clear coat initially, and then nothing more ever again. 
8.  How are your fence panels constructed?
The panels are joined, as in wood joints.  Their actual assembly is free of nails, screws, and errant hardware.  They are mounted to the posts, however, with 6" exterior grabbers.  Six screws per panels, within their pre-bored holes.
9.  How are the panels installed?
Between the posts using the mounting screws set to the six pre-bored holes.  For extended fence-lines, this procedure is covered in depth in the PDF Installation Guide, found under the Site Map, on the Fence Cost Page, and accompanying all shipments.  Basically, string a line along the fence-line, set the two end posts, and work your way down, setting a post, mounting a panel, setting a post, mounting a panel, etc.  The posts are set, at this juncture, in pea gravel, allowing for final adjustment before setting them to a 6" cap of concrete.



DRIVEWAY GATES

General information can be found by scrolling the Drive Gate Price Table.
 
1. Do we need a steel frame for our drive gates?
--As discussed on the Drive Gate General Information and Cost Page, if the overall width exceeds 12', your gates are embedded with a steel frame for structural rigidity, with an overall gate thickness of 3".  If the width is 12' or less, the gates are 2-1/4" thickness and require no steel frame, mounting to your wood posts or columns with our adjstable tube steel hinges or standard 4" ball-bearing butt hinges.  Whichever your contractor is comfortable with.
2.  Do we need an automation contractor?
--If your gates are to be automated, then you need an automation contractor.  They will provide you with a quote for steel posts--when necessary--the steel frame--when necessary--as well as the appropriate motors and communication needs, such as options of a simple remote to a more versatile keypad and intercom.  We can often refer various Automation Contractors in your area who have installed CPW gates in the past.  These names are available because they have receive high marks from previous patrons.  But the list is woefully inadequate, as so few homeowners supply us with this information. 
It is not entirely uncommon, for the smaller gates, to see a handy homeowner tackle the automation themself using the user-friendly armature style motors such as the Miracle Elite 100.  The various motors and discussion are tackled on the Drive Gate Specifications page.
3.  Should we use wood posts, steel posts, or columns?
--For overall widths less than 12', you can use 6x6 wood posts.  For widths over 12', you will need to use either steel 6x6 posts or masonry columns.  Often, with steel posts--even occasionally with existing wood posts--CPW's Gate Column Wrap is introduced to bring the entire assembly together as a single aesthetic consideration. This obviously reduces your overall opening width, by approximately 2-3/16" from each post.  The Columns are also offered as lighted.
4.  Swing direction--out or in?
--If your driveway slopes up, toward the residence, you may need to have your gates open out, toward the street.  The alternative is to have the gates set high enough off the drive, when closed, so they will clear the high point of the rising drive slope when fully open.  You can determine this height by laying a flat 2x4 from the proposed gate setting to half the overall width up the drive.  using a level, you will raise the end of the 2x4 at the gate end and measure the distance between the bottom of the 2x4 and the drive surface.  It should be noted that with out-swing drive gates, the armature on the motor requires more clearance, robbing the rough opening width by approximately 13".  If the motors are exposed, mounted to the street side of the gates, this is avoided, but the unsightly view of the motors is a trade-off.
Remember:  Out-swing gates lose about 13" of clearance if the motors are mounted on the inside, resulting in the motor arm 'pushing' the gate open.
You can also opt for the SEA below grade motors, allowing for out-swing (or in-swing) with a motor that is set below the drive surface.
Most communities have an ordinance that no drive gate can swing out unless it is set a minimum of 12' in from the street.  Obviously this is to avoid your vehicle from stopping in the street, waiting for your gates to open and allow you to access your drive. 
5.  How much do they typically weigh?
This depends on the wood. A double gate for a 12' opening (meaning two 6' wide gates), at 6' height, at 2-1/4" thickness, will weight approximately 125 lbs in western cedar.  200 lbs in Southern Cypress and Port Orford Cedar.  For an openinbg of, say, 16', with two 8' gates, will have each gate, with it's embedded steel frame,adding approximately 85 lbs to the above weights.
6.  What are the advantages of a wood gate over a wrought iron gate?
Typically, the benefit of solid panels for privacy.  And the aesthetics of wood over iron. 



COLUMNS

General information can be found by scrolling the Column Price Table.
 
1.  Are the columns solar powered?
No.  After an investment of two years toward research and development of a solar-powered Landscape Lighting Column, we finally arrived at a unit that could provide solid and acceptable illumination even during the length of a New England winter.  But, alas, we ran into a roadblock with securing the preferred solar panels from the Argentinian manufacturer.  Their inventory was being gobbled up by the German Government.  So we gave up and moved ahead with this product, offered as a hard-wired unit requiring low-voltage wiring.  Had it been the States gobbling up the Argentinian's inventory, we would have felt much better.  But America appears no more capable of conservation and alternative-minded options than a barnyard cow could be expected to recite poetry.  It seems we're heading backward from our last responsible energy policy way back in the Carter Administration. Doesn't it ever occur to you how obscene it is that the notion of poles and wires outside your home have not changed, have not been improved or advanced since Edison wired J.P. Morgan's home in NYC?  By golly it's time for a change in the national sentiment, away from an oil-based energy consumption, away from the minimum nutrition of fast food outlets, from the fertilizers and steroid-fed livestock and while we're at it, from the chain box stores that have homogonized our choices and robbed us of the once healthy, thriving downtowns?  It's scary how this dilemna is not even recognized by so many Americans as a dilemna at all.  Why, in Kentucky they are proud of their fast food options and their Wall Marts, while turning a blind eye to the rampant decimation of their once thriving little villages, boarded up for twenty years now. 
2.  Do we need an electrician?
Probably.  Unless you are handy with low-voltage, supplying the Column area with trenched wiring. The Lighted Columns arrive with the wiring stubbed out, the extra length of wiring fed out through the bottom of the Column for a fairly simple junction below grade. 
3.  How do they fasten to the posts?
This is covered in detail on both the Installation Guide, as well as the Gate Column General Information and Cost Page.  The Columns arrive as 3-sided assemblies that are simply slipped around your post, insuring your wiring is fed out at the bottom before mounting the fourth side to the assembly with the provided screws, plugs in the pre-bored holes. 
4.  Do they arrive fully assembled?
Didn't I just address this concern in the above item?  So I need to repeat myself.  The columns arrive as 3-sided assemblies.  The fourth side is mounted once the Column has been slipped around your post and secured to your post.  For wood posts, the columns are secured using the provided screws and pre-bored holes.  For steel posts, it is necessary use the provided bolts, set to the pre-bored holes but requiring you to drill through the steel post on site.  Okay, maybe I didn't cover it quite so thoroughly in the above item.  I apologize.
5.  Should we seal or stain the columns?
Advisable. You will probably want to remove the plexiglas backing behind the grids before doing so.  Also, be certain to give the underside of the Column cap the same seal as the upper, exposed side of the cap.  otherwise it will cup and warp.
6.  Can we use timers for the lights?
Yes.  The timer can easily be installed within the column near where the transformer is located, but your access to it becomes cumbersome, as you must remove the cap, remove the light fuxture and it's supporting shelf, to gain access.  So it really is far more prudent to simply mount the timer near the bottom of the Column, where it is more or less unnoticed, but accessible. 
7.  Can we choose a different plexiglas color?
Hmmm.  This would involve having us physically shop for your preferred color, as in leaving the shop.  This simply because we are unable to order the specific sizes we use in anything other than large sheets, which are then cut to size in the shop.  I imagine someday we may carry an inventory of options on the plexiglas, but really, what's better than a white light?  Bearing this in mind, however--you can easily remove the plaxiglas panels from the Columns and replace them with your own preference. 
8.  What are those light holes in the cap?
They are a feature whose sole intention is to solicit breathless gasps from your guests who arrive and depart in the absolute darkness.  The columns, you see, are invisible in the total darkness.  There is only the light splayed through the grid pattern, and the small throws of light escaping through the weep holes in the cap to be thrown against the underside of the cap overhang.  A stunning feature that will, in the event of stalled dinner conversations, rescue you with the aplomb of a proud offspring. 
--So who designed it?  You?
At this juncture--January 2006--everything on the CPW site was designed  by myself.  But this is changing, as Paul Lombardi, of the Portland shop, is an extraordinarily talented designer and craftsman.  I would imagine we'll see more and more of the basic design and development carried out in Portland.  To ignore what Paul possesses, would be like riding a bike and ignoring the pedals, propelling yourself along by the souls of your tennies.
--So what's so hot about Paul? 
Is this you again?  Are you back?  You keep breaking the rules.  One question per visitor.  Don't you have anything else to do but break my rules?
--Well, truth is, I'm forming a new company.  We're stealing everything of yours and calling it our own.  It's legal.  I checked with a lawyer first.  He says you'll never go to the trouble of suing us. 
Well you're not the first.  There are innumerable knock-off efforts, scattered everywhere.  It reminds me of the Union Army.
--Union Army?
The Union Army was this procession, this traveling cornucopia followed everwhere they marched by a veritable city of parasites, of whores and vendors and scavengers, the whores who infected the soldiers with disease and the vendors who sold to the army at exagerated prices and the scavengers who scoured the battlefields on the morning after a battle, collecting boots and belts and anything of value from the dead bodies, selling it all back to the vendors who sold it back to the same traveling battalions.  Because there was simply no way to stop this practice--the Union soldiers too exhausted from the day's fighting to parole the battlefield and guard the dead--it continued throughout the duration of the war.  Anyway, one thing you cannot replicate is Sir Teddy.
--Sir Teddy? 
Sir Teddy.  Our aging Mascot.  The West Highland Terrier responsible for all of our intuitive decisions.  You cannot bribe him.  Unless, well . . . he does have this damnable weakness for Pekenese. 

 

 




ARBORS

General information can be found by scrolling the Arbor Price Table.
 
1.  What do the arbor assemblies include?
It really depends on the particular arbor style.  Normally, they are provided with any joined panels and cross-beams.  This may arrive to you as an entire assembly, lifted at once onto the top of your posts and bolted in place with the provided bolts.  The full assemblies are of course air dried and their overall assembled weight is well within the range for two men to mount comfortably. 
2.  Do they arrive fully assembled?
Most styles do arrive fully assembled. While other arbors are nothing more than a single Valance Panel, which mounts between your posts.
3.  Does CPW provide the posts?
We do not provide the posts, as the added crating and shipping raise the cost of the posts considerably more than what you will pay at your local lumber yard, even as special order cedar posts from an east coast supplier. 



FURNISHINGS

1.  Why are CPW Furnishings scheduled out so far?
-Uh. well, because it takes a lot longer to make a piece of furniture than it takes to make a gate?
2.  We have several retail furnture stores in the northeast and would like to carry an exclusive line of CPW Furnishings.  Will you provide a wholesale cost to us?
-Of course.  Let us know what piece it is that interests you and the volume of your needs, and one of the staff will provide you with a cost, inlcuding shipping.
  3.  Staff? 
-Whoever answers the phone.
  4. We prefer to work with Leaders.
No, child.  I am a figurehead.  Like Betty Crocker and Ronald Reagan.  I answer Freqeuntly Asked Questions between 1:30 and 2:00 p.m. the third Tuesday of every month following those months with 28 days.  I work mostly from templates, I might add. 



THE WEB SITE

1.  Your site is a visual feast.  Who designed it?
--I did.  With valuable contributions from my sister Anne Prowell.  But for the most part every section was designed and created by myself.  Anne launched the first coded version, in 1996.  All of five pages.  It's grown since, to something like 750 pages.  We are currently training #1 son, Sam Prowell, to maintain the site.
Are you responsible for the comic relief that appears randomly throughout the Site.
--Maybe.  It depends. 
3. How do you achieve such high listings? 
--The Site is repeatedly being optimized, a formula I unraveled years ago, first when Yahoo was the leading engine, and then altering that approach when Google rose to power.  We have maintained number one listings on page 1 with 37 primary keywords, and within the top four listings of page 1, another 63 keyword listings.  Optimizing is probably the single most valuable skill to the success of any web site.  Most webmasters don't understand it, or don't have the patience to understand it.  They are distracted with building a Site that utilizes all the fashionable bells and whistles, but not the complexities of optimization. But without the top listings on search results pages, you have a site that is simply not available to potential visitors. 
4.  So what's the secret, Mr. Know-It-All?
--There are approximately 100 different steps to successfully optimizing a web site.  It is a long and tedious process that shuns the automated aids such as style sheets and tempates and plays into the strengths of a hands-on approach to coding.  My strengths. An optimizer, or SEO, will charge upwards of $3-5,000 dollars, possibly more, and this is not an investment you should make without seeing the proof of earlier successes.  Ask to be directed to other sites they have overseen, contact the site to insure the optimizer was in fact involved, and then study the listings of that site.  The optimizing industry is rampant with false claims.
5.  How about a tip.
--It might be hard to swallow, but the spiders crawling the site for a search engine have human characteristics.  They appreciate humor.  Comic relief.  They return to a site rampant with this favorable ballast simply to get a laugh now and again and each time they return, the site is renewed and freshened and hence appears even more relevent to a given search.  This human spider thing is an aside and not a purposeful affect, as the coders for Google are simply too busy taking over the world to be bothered with a good laugh.
6.  So you represent an interesting phenomenon in today's business environment.  You are rooted in one of the world's oldest trades, woodworking, and yet alongside that one of the world's newest trades, computer technology.  Your acumen with this technology has allowed you to forge a business template that would have been unheard of ten years ago, even last year. I read somewhere on the Site that the entire business is networked not only on a hosted firewall server, but on an internet VOiP phone system.  That is not a technology that, well . . .that is available for prime time, as they say.  Are there other innovations to the status quo of business?
--Hmmm.  Well, there is no paper associated with CPW.  Virtually no paper trails whatsoever.  All transactions, invoices, contracts, statements, etc are digital and remain digital.  Even in-coming faxes arrive digitally. Our banking is not only entirely online, but even the issuance of payments, to any recipient, is enacted online.  All venders, manufacturers, and suppliers are dealt with digitally.  Bookkeeping, accounting, and taxes as well. 
7.  Anything else?
--In our industry--that is, the genre of Custom Designs--the accepted process has always included a site visit, a free estimate.  We have not made a site visit in many many years.  This streamlines the efficiency of the business, the billable hours associated with any single commission.  We are also not involved with installation, eliminating a whole medley of unpredictable issues normally associated with the trade.  We employ seasoned American artisans at the top of their trade and insist on only one pair of hands from the start to the finish of every project.  We allow them to be removed from any distracting associations such as estimating and site visits and measuring and drafting and delivering and instead, the utter luxury of simply focusing on the work at hand.   To them, this is a gift from heaven.  To the patron, this is a gift from heaven.
8.  So you design from cyberspace, so to speak.
--Yes.  And oftentimes of an elaborate scope.  This is accomplished through jpeg images, CAD documents, and various presentation software sent from the site.  Embellished of course with conversations and verbal discussions.  This process can be anywhere from a single email or call, ordering something specific off the site, to several months of contact with site architects and contractors and homeowners before the fruition of our own dimensioned drawings that are eventually posted to the various shops.  The shops staffed by some of the finest craftsmen and artists in the country.   Which brings us back full circle.
7.  Full circle?
--Hands-on.  The skill of the craftsmen and the human interaction with every single patron.  There are no receptionists who answer the calls and emails.  No voice mails with endless options deferring you everywhere but to another human. And moreover, there are no overseas factories producing the multiple inventories of a volume-based business.  Every project is seen through from start to finish by the hands of a craftsman who, by the nature of his trade, bases the success or failure of any given day's existence on the love of his work, the act of an immediate, focused presence with the tools and the work as it evolves from the first cut to the final sanding.  As a woodworker, you are by default, a Zen Master. 



Our illustrious mascot, Sir Teddy, who pretends to know everything about anything and is responsible for a fair number of the answers provided in the above FAQ.  Since making it big, he has bought his own house across town, overrun with cute poodles and adoring pekenese.  Here Ben Prowell arrives, as every morning, to fetch him for another day at the CPW offices and of course Sir T. insists on driving, even though he is approaching 90 and has had his license revoked repeatedly for barking at oncoming traffic. 


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For 28 years, Charles Prowell Woodworks has provided a discerning public with innovative works and new developments in Landscape Structures, Fine Furnishings, Interiors, and One-Off works of art. Garden structures, such as the Stile and Rail Garden Gate, featured in Galleries 1 through 1C,. For Wood Driveway Gates, refer to Gallery 2.. For their furniture-quality modular wood fences, refer to Gallery 3. For the Wood Arbors refer to Gallery 4. For Landscape Lighting and wood Post Columns refer to Gallery 5 . For Landscape Accessories such as Benches and Patio Tables, refer to Accessories inGallery 6.  For Gate Pricing refer to Gate Costs. For Fence Pricing, refer to Fence Costs. For installation guidelines, refer to the Site Map. For gate hardware, latches, hinges, hinge-fronts, and cane bolts, refer to Gate Hardware. All links can be conveniently located in the Site Map at the top right-hand corner of every page, as well as at the bottom of every page within the web site.

-- Furnishings such as Custom Wood Dressers, Armoires, Custom Wood Beds, Custom Wood Desks, Custom Wood Tables,, Custom Wood Mirrors, Custom Wood Mantles, Custom Wood Lamps, and Interiors are exhibited here by rights of Charles Prowell Woodworks© 1977-2007.

--Published articles, Features, and profiles are posted in such publications
as Fine Woodworking, Fine Homebuilding, Woodwork, This Old House, Old House Journal, Sunset, The English Garden, Design Showcase, San Francisco Chronicle, and the The Press Democrat, among others.